Retail Business Transformation

Ben Shrimpton and Sarah Noble, our Retail Transformation experts, share how we help retailers seize opportunities and overcome challenges.

Australian retailers constantly face new challenges and pressure on their profit margins, prompting many to reassess their strategies. Retailers that continue to thrive amid these changes share a key strength: a deep understanding of their brand, products and customer needs. These successful businesses don't just react to market conditions; they proactively make targeted investments to refine their strategies and optimise their offerings.

In a rapidly evolving market, retailers can position themselves for long-term success by investing in technology, leveraging data analytics, optimising promotions, right-sizing their online and in-store footprint, transforming financial controls and adjusting business policies.

With the right insights and expertise, significant opportunities exist for retail businesses ready to adapt and innovate. Advances in technology, particularly in artificial intelligence (‘AI’) and data analytics, are expected to transform how retailers monitor inventory, improve efficiencies and manage customer interactions to deliver superior customer experiences. Retailers that embrace these innovations early can gain a competitive advantage and drive future growth.

In this video, our Retail Business Transformation experts, Ben Shrimpton and Sarah Noble, discuss how FTI Consulting’s business transformation team supports clients in improving operational and financial performance, raising funds, managing transactions and providing interim management services to fill a skills gap or help manage major change.